01
Prices and VAT
All prices on this page exclude VAT, which is charged at the prevailing UK rate where applicable. Published prices are indicative of standard scope and are confirmed in a written quotation, valid for 30 days.
02
Scope and quotations
Every engagement begins with a written statement of work setting out deliverables, timeline and fee. Anything outside it is quoted and agreed in advance. We do not invoice for work you have not approved in writing.
03
Payment terms
Fixed-fee work: 50% on signature, 50% on delivery. Retainers are invoiced monthly in advance. Payment is due 14 days from invoice date. Late payment may attract statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
04
Certification fees
The certification fee covers the Stage 1, Stage 2 and two surveillance audits described, through our partner certification body, for one three-year cycle at the agreed scope. Re-audits following a failed Stage 2, scope increases, added sites or transfers from another body are quoted separately.
05
AI agents, hosting and model usage
The build fee covers one agent at the scope agreed. Model and token usage, cloud hosting and any third-party APIs are contracted and paid by the client on the client's own accounts. We apply no markup and accept no liability for provider price changes, model deprecation or service availability.
06
Testing authorisation and retests
Penetration and LLM testing requires written authorisation from the owner of the systems in scope; we will not test assets you do not control. One retest of remediated findings is included free within 30 days of the report. Later retests are quoted separately.
07
Cancellation and rescheduling
Fixed-fee engagements may be cancelled before work begins for a full refund, less any third-party fees already committed. Testing may be rescheduled free of charge with five working days' notice; later than that, 50% of the fee applies. Retainers may be ended on 30 days' written notice.
08
Intellectual property
On payment in full you own all deliverables produced for you — documentation, policies, reports, source code and prompts. We retain ownership of our own templates, methodologies, tooling and general know-how.
09
Confidentiality and data protection
A mutual NDA is available before scoping and we will sign yours. Personal data is processed under a written data processing agreement; transfers to our India team are covered by an International Data Transfer Agreement with the UK Addendum. Evidence and client material are returned or deleted within 90 days of completion on request.
10
Warranties and liability
Services are performed with reasonable skill and care by suitably qualified personnel. No security assessment can guarantee that a system is free of vulnerabilities, and no consultancy can guarantee a certification outcome, which rests with the independent certification body. Our liability is capped at the fees paid for the relevant engagement. Nothing excludes liability for death or personal injury caused by negligence, or for fraud.
11
Subcontracting
Work is delivered by our own UK and India personnel under our own confidentiality and screening arrangements. We do not subcontract to third-party firms without your prior written consent.
12
Governing law
These terms and any engagement are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
13
Programme engagements
Programme and project management is charged monthly in advance against an agreed number of days per week, at the published rate card. Unused days do not roll forward. Delivery is remote by default; UK on-site attendance and travel are charged at cost and agreed in advance. Minimum term three months, then 30 days' written notice.
This summary sets out the standard terms on which we trade. It is not itself the contract — the binding terms are those in your signed statement of work, which we will send before any work begins and which prevail in the event of any conflict. [Have these reviewed by your solicitor before launch, and add a registered address, complaints route and insurance details.]